As an Assistant Manager Shakhiul Islam is delegating responsibilities and supervising business operations. Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers. Assessing employee performance and providing helpful feedback and training opportunities. Resolving complaints from customers and employees. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.